Blended human + AI approach empowers agents, scales enterprise CX, and preserves human judgment
Waanee AI Inc. has partnered with Digitide to accelerate enterprise digital transformations through a blended human + AI conversational platform. The collaboration combines Digitide’s enterprise delivery expertise with Waanee’s multi-agent AI system to help enterprises scale customer experience, empower agents, and ensure human judgment in critical interactions.
Chandan Kumar, Co-Founder & COO of Waanee AI, explained, “AI should amplify human expertise, not replace it. Our solutions automate routine tasks, surface actionable insights, and allow humans to focus on empathy, complex decisions, and relationship building.”
The partnership emphasizes a human-first design philosophy:
- Human-in-the-loop workflows: AI automates routine tasks while humans manage escalations and judgment-heavy interactions.
- Agent empowerment: Real-time prompts, contextual recommendations, and confidence scores improve resolution quality and reduce cognitive load.
- Seamless handoffs: AI transfers nuanced interactions with context, suggested actions, and audit trails to human agents.
Key joint offerings include agent assist tools, post-conversation analytics, and global service desk pilots, with a focus on North America and India. Waanee also introduced bidirectional multilingual live voice translation for service desks, enabling global remote support while retaining human oversight.
Pilot programs are underway to demonstrate measurable outcomes such as improved first-call resolution, reduced handle times, and higher NPS, validating the human-centric AI architecture.
The Waanee–Digitide partnership sets a new benchmark for enterprise customer experience, ensuring that AI complements human expertise to deliver scalable, efficient, and empathetic service.
